Create an impact that is more than meets the eye. Use our Decorative Trim and Boards to express your creativity with combinations that even at first glance speak volumes about your personal style.
SHIPPING & RETURNS
EFUS Refund Policy
We want you to be happy with your Element Decor purchase!
All returns require a Return Authorization Number (RA#). Customers must contact Element Decor at email@example.com to obtain a Return Authorization Number within 30-days from the date of purchase.
Items must be returned in new and unused condition. Credit will not be issued for any opened or used merchandise. Any items that are past 30-days from the date of purchase are considered closed, and a return cannot be authorized.
You are responsible for the return shipping costs. All items will be inspected by our warehouse personnel to ensure they are unused and unopened before the return/refund is approved.EFUS Refund Policy
Once your item is returned with a RA# in its original unopened package, carton, or container within 30 days from receipt, you will receive a full refund of your original purchase price less any related shipping fees.
Element Decor processes refunds after receiving the return and completing a final inspection. One of our customer service team members will be in touch with you either by phone or email with the details of your refund. Refunds will be issued in the same form of payment as what was used to make your purchase.
Refunds will typically take 2-3 weeks to show up on your original form of payment once processed.
All returned items are inspected upon receipt. If the item has been opened or shows signs of soil, damage, or wear you may be subject to a partial refund and/or additional charges.How to Return an Item
If you decide to return an item for any reason, we want to hear from you. Simply contact us Our friendly and helpful specialist will guide you through the return process.
All returns require a Return Authorization Number (RA#). Customers must contact Element Decor to obtain a Return Authorization Number within 30-days from the date of delivery. 30-days after the date of purchase, the order is considered closed, and a return cannot be authorized.
Once you receive your Return Authorization Number, it is particularly important to clearly reference your RA# on the outside of the shipment. This number is used internally to track your return to ensure your credit is promptly issued.
NOTE: Element Decor only accepts returns after issuing a return authorization number. All other returns will be refused.
You are responsible for the return shipping costs. All items will be inspected by our warehouse personnel to ensure they are unused and unopened before the return/refund is approved.Non-Returnable / Non-Refundable Items
Element Decor does not accept returns for the following products under any circumstances:
- Items that have been unboxed, installed, soiled, damaged, or used.
- Installation or unboxing of the item is considered full acceptance of the product/s in the condition it was received.
- Molding & Trim Items
- Discounted items and special offerings
- Other selected items as noted on the product description page as non-returnable
- Special order or custom-made merchandise
- Closeout or discounted merchandise sold as clearance items
- Open box or special buys
- Items past 30-days from the date of purchase
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